FAQ's
❓ Frequently Asked Questions
About ThePetHatch
Q: What is ThePetHatch?
A: ThePetHatch is an online store dedicated to offering quality, cozy, and thoughtfully selected essentials for all pets—from cats and dogs to small animals. We believe in natural comfort, daily convenience, and treating our companions with love.
Q: Where are you based?
A: We’re an online-based store with a small, passionate team. Our suppliers and fulfillment partners are located in various regions to help us deliver worldwide as efficiently as possible.
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping on most of our products. If your country is available at checkout, we ship there.
Q: How long does shipping take?
A: Shipping typically takes 7–14 business days, depending on your location. You’ll get a tracking number as soon as your order is on the way.
Q: What’s your return policy?
A: If something isn’t right, we’ll fix it. We offer a 30-day return window on most items. Just contact our support team to get started.
Q: How do I contact support?
A: You can reach us at thepethatch@gmail.com. We usually respond within 24 hours (often much sooner!).
Q: Are your products safe for pets?
A: Absolutely. We carefully choose products that are safe, functional, and enriching for pets of all kinds. If something doesn’t meet our standards, it won’t be listed.
Q: Do you have products for all pets?
A: While we started with a focus on cats, we’re quickly expanding into gear and essentials for dogs, rabbits, hamsters, and more. Our goal is to support every kind of companion.
Q: Why should I shop with ThePetHatch?
A: Because we care. Every product is selected with love, backed by real testing and quality checks, and supported by a customer-first approach. We’re pet people—just like you